📦 RoboCraft Factory — Return & Refund Policy

USA + EU Legal Compliance Last updated: May 2026

Index

1. Custom & Made‑to‑Order Products

2. EU Withdrawal Rights

3. Acceptable Variations

4. Reporting Issues

5. Cancellations

6. Shipping Issues & Delivery Responsibility

7. Customer Responsibility

8. Limitation of Liability

9. Business Information (EU Requirement)

1. Custom & Made‑to‑Order Products (Non‑Exhaustive List)

RoboCraft Factory produces custom, made‑to‑order items, including but not limited to:

• 3D printed products

• UV‑printed items

• Laser‑cut goods

• Custom magnets

• Personalized canvases

• Ready‑made designs created by RoboCraft Factory (still produced individually per order)

These examples are provided for clarity and do not represent an exhaustive list. RoboCraft Factory frequently produces additional custom items not specifically named here.

Ready‑Made Designs Are Still Custom Goods

Even when a customer selects a pre‑designed item:

• It is manufactured individually for each order

• It is not mass‑produced

• It does not come from a third‑party manufacturer

• It is custom‑made at the time of purchase

Therefore, ready‑made designs follow the same rules as all custom‑made goods.

Refund Restrictions

Production begins automatically once an order is placed. Because custom items are manufactured specifically for each customer:

• Returns are not accepted

• Exchanges are not permitted

• Refunds are not issued

Except where required by applicable consumer protection laws or where the product is damaged, defective, or incorrect upon delivery.

All refund rules follow the Return & Refund Policy and are reinforced in the Terms of Service.

2. EU Customers — Withdrawal Rights (Legal Exemption)

Under the EU Consumer Rights Directive (2011/83/EU):

The 14‑day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

This exemption applies to:

• Fully custom designs

• Customer‑submitted artwork

• Ready‑made designs produced individually for each customer

• Any item manufactured on demand

If a product is not custom‑made, the standard EU withdrawal rules may apply. Non‑custom items must be returned unused and in their original packaging.

Two‑Year Legal Guarantee

EU customers retain their legal guarantee rights, including the right to claim defects for up to two years. This guarantee:

✔️ Covers manufacturing defects, incorrect items, or items not matching the description ❌ Does NOT cover customer expectations, design choices, color differences, sizing mistakes, or normal variations inherent to custom production

3. Acceptable Variations (Not Considered Defects)

Due to the nature of custom fabrication, the following characteristics are normal and not considered defects. Minor cosmetic variations do not affect functionality.

3D Printing

• Visible layer lines

• Minor surface texture

• Small support marks

• Slight color variations

UV Printing (Eufy Make E1)

• Minor alignment shifts

• Slight color differences due to screen calibration

• Texture variations

Laser Cutting

• Light burn marks on edges

• Natural wood grain variation

• Minor dimensional tolerances

These characteristics do not qualify for refunds, replacements, or disputes.

4. Reporting Issues (Recommended 3‑Day Notification Window)

To ensure timely resolution, customers are strongly encouraged to report any issues within 3 days of delivery.

To submit a claim, the customer should provide:

• Clear photos of the item

• Photos of the packaging

• A written description of the issue

Claims submitted without photos may be delayed.

This recommended window does not limit any statutory rights, including the EU’s legal guarantee period.

If a defect or error is verified, RoboCraft Factory will provide a remedy in accordance with applicable consumer protection laws, which may include:

• Repair

• Replacement

• Refund (only if repair/replacement is impossible or disproportionate)

5. Cancellations

Because production begins automatically:

• Orders may be cancelled within 2 hours of purchase

• After production begins, cancellations may not be possible

This applies to both USA and EU customers.

6. Shipping Issues & Delivery Responsibility

Shipping rules follow the Shipping Policy.

USA (USPS)

RoboCraft Factory is not responsible for:

• Packages stolen after delivery

• Packages delivered to an incorrect address provided by the customer

• USPS delays or errors

Customers must contact USPS for delivery‑status inquiries.

EU (DHL)

Responsibility transfers upon physical receipt by the customer or authorized recipient.

If a package is lost or stolen before physical receipt, RoboCraft Factory will assist in resolving the issue in accordance with EU law.

Carrier delays do not qualify for refunds.

7. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information

• Uploading legally owned artwork

• Reviewing product descriptions, sizes, and customization details before ordering

RoboCraft Factory does not verify copyright ownership and is not liable for customer‑submitted artwork.

RoboCraft Factory is not liable for customer errors.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• RoboCraft Factory shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunities.

• RoboCraft Factory’s total liability for any claim shall not exceed the purchase price of the product in question.

• Remedies are limited to repair, replacement, or refund, as permitted by law.

Nothing in this Policy excludes liability where it cannot be excluded under applicable law, including liability for personal injury caused by negligence.

9. Business Information 

Business Name: RoboCraft Factory LLC

Registered Owner: Jacob Dupra

Business Type: Limited Liability Company (LLC)

Business Address: 7901 4th St N STE 300, St. Petersburg, FL 33702

Email: support@robocraftfactory.com