Shipping policy

🚚 RoboCraft Factory — Shipping Policy

USA + EU Legal Compliance Last updated: May 2026

Index

  1. Order Processing & Production Times

  2. Shipping Carriers (USA & EU)

  3. Delivery Estimates

  4. Tracking Information

  5. Delivery Responsibility (USA vs EU)

  6. Lost, Stolen, or Delayed Packages

  7. Incorrect Addresses

  8. Customs, Duties & Import Taxes

  9. NSFW & Age‑Verified Orders

  10. Customer Responsibility

  11. Policy Integration (Terms + Refund Policy)

  12. Business Information (EU Requirement)

1. Order Processing & Production Times

RoboCraft Factory produces custom‑made goods, including ready‑made designs that are still manufactured individually per order. Production begins automatically once an order is placed.

Estimated production times:

  • 3D Prints — 1–5 business days

  • UV Prints — 1–3 business days

  • Laser‑Cut Items — 1–3 business days

  • Magnets/Canvases — 1–4 business days

Production times may extend during holidays, high‑volume periods, or carrier disruptions. These timelines are estimates, not guarantees.

2. Shipping Carriers (USA & EU)

RoboCraft Factory ships exclusively with:

  • USPS — United States domestic shipping

  • DHL — European Union shipping

No other carriers are used for standard delivery.

3. Delivery Estimates

Delivery estimates begin after production is complete.

USA (USPS)

Estimated delivery: 3–7 business days

EU (DHL)

Estimated delivery: 3–10 business days

APO/FPO/DPO (USPS Military Mail)

Estimated delivery: 7–21 business days

Delivery timelines are estimates provided by the carrier and are not guaranteed.

4. Tracking Information

Once shipped, customers receive:

  • A USPS or DHL tracking number

  • A carrier tracking link

  • Delivery status updates (where available)

Tracking may take 24–48 hours to activate depending on the carrier.

5. Delivery Responsibility (USA vs EU)

USA — USPS

Responsibility transfers when USPS marks the package as delivered.

RoboCraft Factory is not responsible for:

  • Packages stolen after delivery

  • Packages delivered to an incorrect address provided by the customer

  • USPS delays or routing errors

EU — DHL

Responsibility transfers upon physical receipt by the customer or authorized recipient.

If a package is lost or stolen before physical receipt, RoboCraft Factory will assist in resolving the issue in accordance with EU consumer protection laws.

6. Lost, Stolen, or Delayed Packages

Customers must contact:

  • USPS for USA delivery issues

  • DHL for EU delivery issues

This includes:

  • Delivery status inquiries

  • Delay investigations

  • Lost package claims

  • Misrouted shipments

Carrier delays do not qualify for refunds.

7. Incorrect Addresses

Customers are responsible for entering accurate shipping information.

If the customer provides an incorrect address:

  • RoboCraft Factory is not liable for lost or misdelivered packages

  • No refunds or replacements will be issued

  • Reshipment requires a new order

Address changes may be possible only if production has not begun.

8. Customs, Duties & Import Taxes

International customers (including EU) may be responsible for:

  • Customs fees

  • VAT

  • Import taxes

  • Handling charges

These fees are determined by the destination country and are not included in product pricing.

Refusal to pay customs fees does not qualify for a refund.

9. NSFW & Age‑Verified Orders

Orders containing NSFW or adult‑themed content follow the rules in our Terms of Service:

  • Customers must be 18+

  • Age verification may be required

  • Orders will not ship until verification is complete

  • Illegal content will be reported to law enforcement

Shipping timelines may be extended if verification is delayed.

10. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Monitoring USPS or DHL tracking updates

  • Ensuring safe delivery locations

  • Paying customs/import fees (where applicable)

  • Reviewing product descriptions and sizes before ordering

RoboCraft Factory is not liable for customer‑submitted artwork or customer errors.

11. Policy Integration (Terms + Refund Policy)

This Shipping Policy is part of the customer’s contractual agreement with RoboCraft Factory.

By placing an order, the customer agrees to:

  • The Terms of Service

  • The Return & Refund Policy

  • This Shipping Policy

These policies work together and govern:

  • Production

  • Delivery

  • Refund eligibility

  • NSFW verification

  • Customer responsibilities

  • Legal rights under USA + EU law

12. Business Information 

Business Name: RoboCraft Factory LLC

 Registered Owner: Jacob Dupra

Business Type: Limited Liability Company (LLC)

Business Address: 7901 4th St N STE 300, St. Petersburg, FL 33702

Email: support@robocraftfactory.com